Hire Car Terms and Conditions
Our terms and conditions comprise the agreement between us. Please ensure you read these terms carefully as failure to read them is not a defence in law.
1. Your contract with us
When you book with us you accept the conditions set out in this rental agreement. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please contact us by email or phone. You have 14 days from the date of your booking to cancel your booking*. Thereafter these terms are binding.
*Under the Consumer Contracts Regulations (June 2014) if you are booking an event such as a rally for a set date you do not have the right to cancel.
2. Rental period
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days.
If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the place you have rented the vehicle from.
Our normal hire period begins at 5pm and finishes at 5pm unless you have purchased a wedding package or have made a prior agreement with us contrary to those times. If you arrive late or return the car late up to one hour over the agreed rental time you will incur a £25 fee. Over an hour late returning the car to us will constitute another hire period and we will charge accordingly.
3. Your responsibilities
a. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security devices fitted to it or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
b. You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges, low branches, speed humps or kerbs or use of incorrect fuel
c. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
d. You must not let anyone, including you or any other drivers, work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
e. You must let us know as soon as you become aware of a fault on the vehicle. If you continue to drive the vehicle after it develops a fault then you may be liable for the cost of the consequential damage
f. You must bring the vehicle back to the place we agreed, during the opening hours displayed at that place. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is reinspected by a member of staff
g. You will have to pay for reasonable costs of repair if:
i. Damage occurs to the interior of the car as this is not covered by
the rental insurance; or
ii. You have damaged the outside of the vehicle not covered by
insurance, e.g. an alloy wheel rim.
h. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
i. You must abide by any specific instructions relating to each car as explained during the familiarisation process
j. If you damage our vehicle through driving that we consider reckless, dangerous or inappropriate you will be liable for the full cost of repair irrespective of the insurance excess in place
k. You must bring your driving licence with you when you collect the car, if you fail to do this we will have to carry out a DVLA check and you will be charged £25
We only provide cars on a self drive basis. Whatever the purpose of the hire we will always do whatever we can to ensure the hire runs smoothly and easily. However, it is a condition of hire that old vehicles are less reliable than modern cars and both parties accept this risk when entering into the hire contract. In the event of breakdown irrespective of purpose our normal breakdown and replacement policy applies as set out in these Terms & Conditions.
5. Our responsibilities
We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. We will not hire a vehicle with known safety or reliability faults and therefore this may result in cancellation. Given the nature of the vehicle and its age, it is a condition of hire that you accept that it inevitably will have some defects. Such defects are acceptable under our agreement provided they do not compromise safety and reliability.
It is in the nature of classic cars that they are less reliable than modern cars. For this reason we offer a generous service in the event of breakdown. If the car fails before or during hire we will provide an alternative car where possible or offer an alternative car or the opportunity to choose different dates. If this happens three times within 12 months you will be eligible for a free voucher extension and a free extra car hire as a goodwill gesture. This situation has occurred in less than 1% of all annual hires.
We are responsible if someone is injured or dies as a result of our negligence, act or failure to act.
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of the contract.
7. Conditions for using the vehicle
The vehicle must only be driven by you and any other named driver, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence and meet the following criteria:
• be aged between 25 and 75 on the final day of hire
• has not been convicted of a motoring offence or had their licence suspended or had their licence endorsed with more than 6 fixed penalty points within the last five years
• has not been refused motor insurance
• does not have a mental or physical defect or infirmity that affects their ability to drive an unadapted vehicle (if in doubt, please contact us)
If the number of points on your licence changes between sending us a copy of your licence and the hire day you must notify us immediately.
The hirer will not:
• use the vehicle for hire or reward;
• use the vehicle for any illegal purposes;
• use the vehicle for racing, pacemaking, reliability testing and speed or teaching someone to drive;
• use the vehicle while under the influence of alcohol or drugs;
• drive the vehicle outside England, Scotland, Wales, unless we have given you written permission;
• load the vehicle beyond the manufacturer’s maximum weight recommendations and make sure that the load is secured safely;
• if the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one.
You or any other authorised driver must not use the vehicle for towing.
We work out our charges using our current published price list. In the event of vehicle damage you immediately forfeit your insurance deposit. In the event that the damage is less than the value of the deposit we will refund the difference once the vehicle is repaired.
You will pay the following charges:
a. The rental and any other charge we work out according to this agreement;
b. Any charge for loss or damage resulting from you not keeping to condition 3.
c. A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental. The charge will be based on the rates printed on this rental agreement or at the place where you rented the vehicle from.
d. All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay our reasonable administration chares which arise when we deal with these matters.
e. The reasonable cost of repairing any extra damage which was not noted on our Condition Form at the start of the agreement, whether you were at fault or not (depending on 4). And the reasonable cost of replacing this vehicle if it is stolen, depending on any insurance you have (as set out in 9), if any when we demand this payment.
f. The full cost of any mechanical damage to the vehicle arising from misuse or failure to stop in the event of a fault developing. This cost to be applied only following independent assessment of the vehicle
g. Any costs or charges arising from the use of incorrect fuel
h. Any charges arising from Customs and Excise seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
i. Any published rates for delivering and collecting the vehicle.
j. Interest which we will add every day to an amount you do not pay us on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
k. Valued added tax and all other taxes on any of the charges listed above, as appropriate.
You are responsible for all charges, even if you have asked someone else to be responsible for them.
Our vehicles are supplied with fully comprehensive insurance and full UK breakdown cover. There is an insurance excess on all our cars but we also offer a collision damage waiver that nullifies the excess.
The insurance excess varies by vehicle and is notified to you on booking and in all confirmation paperwork. Your excess payment is at risk if you damage the bodywork or mechanicals of the vehicle. In the event of bodywork damage to our vehicle or a third party, we will automatically retain the full insurance excess. If the repair cost for bodywork is less than the excess you will be refunded the difference after repair.
In the event of mechanical damage caused by improper use or misfuelling you will be liable for the full cost of repair, even where this exceeds the insurance excess. Improper use is defined as driving the vehicle without due care or sympathy or failing to operate the car in line with our advice and guidance. This does not include mechanical breakdown and repair due to component failure caused by general wear and tear. In the event of dispute the nature and cause of the damage will be assessed by an independent arbitrator.
The collision damage waiver is only valid if the car is driven in compliance with the Highway Code.
11. Choice of car
We maintain our cars to a high standard, which means we have industry leading levels of reliability. We will not hire a vehicle to you with a known safety or reliability issue. However, it is the nature of classic cars that they are less reliable and require more maintenance than other forms of hire vehicle. Similarly, parts supply for such vehicles is not the same as it is for modern vehicles. It is therefore a condition of this agreement that you accept the increased risk of non-availability or breakdown before or on hire as an inherent element of hiring one of our vehicles.
In the event that we cannot provide the vehicle you have booked for your chosen hire dates our responsibilities are as set out in section 5.
We are not responsible for any consequential loss in any circumstances arising from breakdown or non-availability.
12. Gift Vouchers
Gift vouchers are valid for 12 months from the date on the voucher – where appropriate. For an administration fee of £25 vouchers may be transferred to an alternative driver – subject to meeting these terms and conditions – but no refund is available on unused vouchers once the 14 day cooling off period has expired. In certain circumstances vouchers may be extended for a further 3 months subject to an administration fee of £25. We reserve the right to cancel the hire agreement if the driver does not meet our insurance requirements at any time or if the information supplied is incorrect or cannot be verified.
13. Vehicle contents
The vehicle will be supplied with various contents including information pack, maps, guide books, spares, tools and other materials. These remain the property of the hirer and must be returned at the end of the hire period. Failure to do so will result in a charge for replacements.
14. No Smoking and Pets
Please do not smoke or allow pets into our vehicles. Failure to comply will result in hire being cancelled and a charge of £25 being levied.
15. What to do if you have an accident
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
• ensure the saftey of all occupants of the vehicle;
• make the vehicle secure;
• tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
• call our office straight away. You must then fill in our accident report form and send it to us immediately.
16. Data Protection
You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Agency (DVLA), debt collectors and any other relevant organisations.
17. Cancellation and Refund Policy
In accordance and compliance with current consumer law (Consumer Contracts Regulations June 2014) Great Escape Cars has the following policy in respect of cancellations and refunds.
Once you have booked a classic car or a voucher with Great Escape Cars there is a 14 day cooling off period where you can cancel the booking and receive a full refund. After that time has elapsed Great Escape Cars regret we do not refund on cancellations. Classic cars are by their nature old and inevitably on occasion they break down or are involved in collisions making it impossible for us to supply the exact car that you booked. In those unlikely events we will either:
• upgrade you to a superior car
• offer you an alternative that is a close match to the car you have booked and arrange for you to have the original car at no extra cost at a later date when the car is back on the road
• issue you with a voucher valid for 12 months for the same value that can be redeemed against a car or Great Escape experience
• postpone your booking until the car is available again
Great Escape Cars are not responsible for hotel bookings, travel expenditure or any other expenses incurred. If your car is for a wedding or other special occasion please consider the consequences if the car were to become unavailable due to breakdown, repairs or accident. Please refer to section 4 for more details.
We have a fully equipped workshop and skilled mechanics that maintain our fleet and we work tirelessly to ensure our cars are maintained to a high standard.
All the staff at Great Escape Cars are car enthusiasts and we are always disappointed if we cannot fulfill a booking to the customers specification but breakdowns do happen and we feel it is only fair that you understand the risks.
If you book a Great Escape Rally for a specific date you do not have the right to cancel at any time.
18. Governing Law
This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.
19. Customer Complaints/Feedback
We welcome your feedback on all of our hire or rally days. As calls are not always recorded, all feedback will need to be submitted in writing via letter or email so we have a copy of all correspondence within 48 hours of the end of the hire period.
You must send your complaint either by email to email@example.com or in writing to:
Great Escape Classic Cars
26 Dunlop Road
Hunt End Industrial Estate
If you have a problem or complaint on the day, you must bring it to the attention of the staff at the Great Escape site as soon as possible so they have a chance to put matters right (please make a note of the member of staff you dealt with). In general, we consider it unreasonable if you take no action during an event and complain at a later date.
Great Escape will endeavour to respond to any complaint within 48 hours of receiving it. We operate a two stage response:
1. We will respond to each point raised to which we welcome a response should you wish.
2. We will then provide a final response should we consider it necessary.
Please ensure before any complaint is made that you have read and understand fully our terms and conditions.
Your statutory rights are not affected.