Terms & Conditions
When you buy products via this website you are contracting with Great Escape Cars Ltd. These terms and conditions comprise your agreement with Great Escape Cars Ltd. Please ensure you read these terms carefully as failure to read them is not a defence in law.
Updated 22nd November 2018
1. YOUR CONTRACT WITH GREAT ESCAPE CARS LTD
When you book with Great Escape Cars Ltd you accept the conditions set out in this rental agreement. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please contact us by email or phone. You have 14 days from the date of your booking to cancel your booking*. Thereafter these terms are binding.
*Under the Consumer Contracts Regulations (June 2014) if you are booking an event such as a road trip or taster for a set date you do not have the right to cancel.
2. NON-AVAILABILITY - WEATHER, BREAKDOWN OR CANCELLATION OF YOUR EVENT
Occasionally we may have to cancel or rearrange your experience due to adverse weather, mechanical breakdown or other events beyond our control. If this is likely we will notify you immediately. We will offer you an alternative car or date, depending on the experience and your circumstances. Great Escape Cars Ltd is not responsible for the consequential costs you may incur due to cancellation, such as accommodation, travel or subsistence.
Where your car or experience cannot be provided on the dates you have booked we will offer you an alternative car or dates. It is in the nature of classic cars that they develop problems therefore this risk is an inherent part of the contract between us. We ask you to consider this risk when you book dates and make your travel and accommodation plans. Our responsibility is limited to offering alternative dates or vehicles for your experience.
We recognise that these terms may not be suitable for all customers. Therefore we provide Cancellation Refund Cover, which you can take out at extra cost to provide additional cover. This must be purchased on booking or not less than 4 weeks before your initial experience dates.
3. VEHICLE CONDITION
We will inspect the car with you before your experience and note any damage or defects. You are responsible for checking the car thoroughly and ensuring the paperwork records any damage correctly. You are welcome to take photographs of any defects if you wish.
You can expect the car we provide to be in good condition for its type, being presentable and well maintained by our own workshop. Our priority is to provide you with a reliable, safe car. However, these are old cars and some deterioration to the bodywork and interior is unavoidable. Please be realistic. Similarly, certain non-essential items such as the radio or map reading lights may not function effectively. If you are unsure of the condition of the car you are hiring, please ask us for its latest maintenance history.
If you are unhappy with the condition or any aspect of the car, you must tell us before you drive the car or within 30 minutes of collection, returning it immediately. After this period we consider the car to be acceptable to you.
You have the right to reject the car if it falls outside the reasonable expectations of a vehicle of its age. You should bear in mind the advice we provide on our website and in our support leaflets and films when assessing the condition of the car. We will treat any request to reject the car objectively and in line with our Complaints Procedure.
If the vehicle develops a fault or issue during hire - however large or small - you must notify us immediately. We will provide advice and assistance or arrange recovery of the car. You will be responsible for any damage caused to the car if you continue to drive it with a known fault.
We will inspect the car on its return and note any variance in the condition.
4. YOUR RESPONSIBILITIES
We will explain and familiarise you with the cars you will be driving. We also provide online guides and films to help you. You are the only person who can determine whether you are comfortable and competent to drive the cars. It is your responsibility to decide whether you are competent to drive. If you accept the keys you have taken responsibility for this.
You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security devices fitted to it or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges, low branches, speed humps or kerbs or use of incorrect fuel
You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
You must not let anyone, including you or any other drivers, work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
You must let us know as soon as you become aware of a fault on the vehicle. If you continue to drive the vehicle after it develops a fault then you may be liable for the cost of the consequential damage
You must bring the vehicle back to the place we agreed, during the opening hours displayed at that place. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is reinspected by a member of staff. You must not under any circumstances return the car without handing it over to a member of staff and/or leave the car unsecured, with the keys left on or in the car or take the keys with you. We reserve the right to levy a fine of £100 in these circumstances.
You will have to pay for reasonable costs of repair if:
i. Damage occurs to the interior of the car as this is not covered by
the rental insurance; or
ii. You have damaged the outside of the vehicle not covered by
insurance, e.g. an alloy wheel rim.
Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
You must abide by any specific instructions relating to each car as explained during the familiarisation process
if you damage our vehicle through driving that we consider reckless, dangerous or inappropriate you will be liable for the full cost of repair irrespective of the insurance excess in place. We reserve the right to levy a charge for lost income in these circumstances
You must bring your driving licence with you when you collect the car, if you fail to do this we will have to carry out a DVLA check and you will be charged £25
All our vehicles are fitted with tracking devices and each car has speed limits set by us that must be adhered to. As some of our cars are 50 years old this is to help protect you from breakdowns that happen if you attempt to drive them like a modern car. If you go over the maximum speed limit we have set for the car you have hired you will incur a £50 fine for each time the speed limit is broken.
A list of cars and their speed limits can be found here. If you incur a speeding fine we will provide the DVLA with the name of the hirer. You will be liable for a £25 administration charge for each fine.
You are liable for all parking fines. Where we have to respond to parking fine demands we will provide the name of the hirer and levy a £25 administration fee per fine.
If your car breaks down on hire or develops a fault of any form you must call us immediately using the emergency contact information in your car. This service is available 8am to 8pm daily. Outside those ours you must call our breakdown service provider. Our breakdown service provides cover for reasonable use of our cars. You are covered for free breakdown and recovery within a 40 miles radius of our base. If you are outside of that distance you will have to pay the service provider excess charge of £50 or arrange breakdown cover yourself.
In the event of a breakdown you must ensure the car is returned to us using our breakdown service, unless this is not possible or practical by mutual agreement. If the car is not returned we reserve the right to recover our costs for transport and loss of income.
If you continue to drive the car without reporting a fault you may be liable for the cost of repair.
RETURNING THE VEHICLE ON TIME
Our standard pick up and drop off time is 5pm and this must be adhered to. If you are late picking up the car you must still return it at 5pm the following day.
You are insured until 5pm (although there is a 15 minute period of grace to cater for heavy traffic) if you are later than that you will be charged £50 per hour or part of.
If we have agreed a pick up and drop off time other than 5pm you still need to return the car at the agreed time otherwise you will be liable for the additional insurance.
If you wish to collect or return the car outside our normal working hours (Monday to Friday 9am to 5.30pm) there will be a charge of £25 per activity.
If the agreement is that you are leaving the car at a hotel or other venue for us to collect at another date you must not attempt to use the car after the agreed time as we will immobilise it. If there is a reason why the car is still in use you must inform us immediately.
When you collect a car from us or we deliver it to a location for you we will ask for your credit card details. Even if you have taken the Collision Damage Waiver option we still need your credit card details as security against the car while it is in your possession.
We may also take your photograph as an additional security measure and keep your photograph on our records for a duration of three months.
Great Escape Cars is not a wedding car hire company. We only provide cars on a self drive basis. Please ensure you are familiar with the risks of hiring an old car for your wedding. Whatever the purpose of the hire we will always do whatever we can to ensure the hire runs smoothly and easily. However, it is a condition of hire that old vehicles are less reliable than modern cars and both parties accept this risk when entering into the hire contract.
If you are hiring for a wedding you must make that known to us on booking or within 14 days otherwise your hire may be cancelled. For wedding hires you must take out our Cancellation Refund Cover at the time of booking or within 14 days. Failure to do so may result in your booking being cancelled.
6. COLLISION DAMAGE WAIVER
Our Collision Damage Waiver (CDW) policy provides additional protection in the event of an accident or damage to our vehicles while they are under your control. Please check the CDW information page for details of cover.
7. CANCELLATION REFUND COVER
Once you have booked your experience dates you do not have the right to cancel. If we have to cancel or alter your experiences dates or vehicle we will offer you an alternative vehicle or different experience dates.
You can increase the level of cover available to you by taking out our Cancellation Refund Cover (CRO). For more details click here. The CRO must be taken out when you book your experience dates or within 4 weeks of the experience, whichever is the longer. The CRO is compulsory for all wedding hires.
8. OUR RESPONSIBILITIES
We will despatch your confirmation and/or voucher within 24 hrs if bought after 12pm. We always aim to despatch as quickly as possible.
We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. We will not hire a vehicle with known safety or reliability faults and therefore this may result in cancellation. Given the nature of the vehicle and its age, it is a condition of hire that you accept that it inevitably will have some defects. Such defects are acceptable under our agreement provided they do not compromise safety and reliability.
It is in the nature of classic cars that they are less reliable than modern cars. If your car is not available for your hire dates we will offer you new dates or the option to return within 12 months. If you are concerned about this you can minimise this risk by purchasing our Cancellation Refund Cover when you make your hire or experience purchase.
We are responsible if someone is injured or dies as a result of our negligence, act or failure to act.
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of the contract.
10. CONDITIONS FOR USING THE VEHICLE
The vehicle must only be driven by you and any other named driver, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence and meet the following criteria:
• be aged between 25 and 75 on the final day of hire
• has not been convicted of a motoring offence or had their licence suspended or had their licence endorsed with more than 6 fixed penalty points within the last five years
• has not been refused motor insurance
• does not have a mental or physical defect or infirmity that affects their ability to drive an unadapted vehicle (if in doubt, please contact us)
If the number of points on your licence changes between booking the car and the hire day you must notify us immediately.
The hirer will not:
• use the vehicle for hire or reward;
• use the vehicle for any illegal purposes;
• use the vehicle for racing, pacemaking, reliability testing and speed or teaching someone to drive;
• use the vehicle while under the influence of alcohol or drugs;
• drive the vehicle outside England, Scotland, Wales, unless we have given you written permission;
• load the vehicle beyond the manufacturer’s maximum weight recommendations and make sure that the load is secured safely;
• if the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one.
You or any other authorised driver must not use the vehicle for towing.
We work out our charges using our current published price list. In the event of vehicle damage you immediately forfeit your insurance deposit. In the event that the damage is less than the value of the deposit we will refund the difference once the vehicle is repaired.
You will pay the following charges:
a. The rental and any other charge we work out according to this agreement;
b. Any charge for loss or damage resulting from you not keeping to condition 3. We operate a zero tolerance policy towards damage and loss
c. A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental. The charge will be based on the rates printed on this rental agreement or at the place where you rented the vehicle from.
d. All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do no, or we are required to settle the charge to avoid escalation, we will charge an administration fee of £50 per offence. We operate a zero tolerance policy for fines and will escalate to Court action if required.
e. The reasonable cost of repairing any extra damage which was not noted on our Condition Form at the start of the agreement, whether you were at fault or not (depending on 4). And the reasonable cost of replacing this vehicle if it is stolen, depending on any insurance you have (as set out in 9), if any when we demand this payment.
f. The full cost of any mechanical damage to the vehicle arising from misuse or failure to stop in the event of a fault developing. This cost to be applied only following independent assessment of the vehicle
g. Any costs or charges arising from the use of incorrect fuel
h. The cost of replacing locks, ignition sets and immobiliser systems including labour, resulting from losing the keys. In addition you will pay the cost of any lost hires directly resulting from the loss.
i. Any charges arising from Customs and Excise seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
j. Any published rates for delivering and collecting the vehicle.
k. Interest which we will add every day to an amount you do not pay us on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
l. Valued added tax and all other taxes on any of the charges listed above, as appropriate.
m. If the vehicle is collected or returned outside our normal hire times or opening hours an Out of Hours charge of £25 may apply. Our opening times are 9am to 5pm Monday to Friday and by arrangement at weekends.
You are responsible for all charges, even if you have asked someone else to be responsible for them.
Our vehicles are supplied with fully comprehensive insurance and full UK breakdown cover. There is an insurance excess on all our cars but we also offer a collision damage waiver that nullifies the excess.
The insurance excess varies by vehicle and is notified to you on booking and in all confirmation paperwork. Your excess payment is at risk if you damage the bodywork or mechanicals of the vehicle. In the event of bodywork damage to our vehicle or a third party, we will automatically retain the full insurance excess. If the repair cost for bodywork is less than the excess you will be refunded the difference after repair.
In the event of mechanical damage caused by improper use or misfuelling you will be liable for the full cost of repair, even where this exceeds the insurance excess. Improper use is defined as driving the vehicle without due care or sympathy or failing to operate the car in line with our advice and guidance. This does not include mechanical breakdown and repair due to component failure caused by general wear and tear. In the event of dispute the nature and cause of the damage will be assessed by an independent arbitrator.
The collision damage waiver is only valid if the car is driven in compliance with the Highway Code.For full details of our collision damage waiver see section 20.
14. CHOICE OF CAR
We maintain our cars to a high standard, which means we have industry leading levels of reliability. We will not hire a vehicle to you with a known safety or reliability issue. However, it is the nature of classic cars that they are less reliable and require more maintenance than other forms of hire vehicle. Similarly, parts supply for such vehicles is not the same as it is for modern vehicles. It is therefore a condition of this agreement that you accept the increased risk of non-availability or breakdown before or on hire as an inherent element of hiring one of our vehicles or attending one of our road trips.
In the event that we cannot provide the vehicle you have booked for your chosen hire dates our responsibilities are as set out in section 5.
We are not responsible for any consequential loss in any circumstances arising from breakdown or non-availability.
15. DRIVING EXPERIENCES - ROAD TRIPS, TASTERS ETC
We endeavour to provide the cars we have advertised, but they may be subject to substitution at short notice. Where this is necessary we will notify you in advance and give you the option to rearrange.
From time to time customer cancellations mean that we cannot run a road trip due to low numbers. Where this happens we will notify you as soon as possible and offer you the chance to rearrange or use one of our cars for the existing dates and return for another event.
These risks and issues are a condition of your booking. We do not refund in these circumstances.
Once you have chosen the road trip you wish to come on you cannot change the date. If exceptional personal circumstances apply we are always happy to be as flexible as possible.
We offer a Cancellation Refund Cover in the event that some of the cars on your road trip are unavailable due to breakdown. It can be purchased at the same time as your experience. For more details click here.
16. GIFT VOUCHERS
Gift vouchers are valid for 12 months from the date on the voucher – where appropriate. All vouchers are despatched same day if bought before 12pm, next day if bought after 12pm. For an administration fee of £25 vouchers may be transferred to an alternative driver – subject to meeting these terms and conditions – but no refund is available on unused vouchers once the 14 day cooling off period has expired. In certain circumstances vouchers may be extended for a further 3 months subject to an administration fee of £25. We reserve the right to cancel the hire agreement if the driver does not meet our insurance requirements at any time or if the information supplied is incorrect or cannot be verified.
17. VEHICLE CONTENTS
The vehicle will be supplied with various contents including information pack, maps, guide books, spares, tools and other materials. These remain the property of the hirer and must be returned at the end of the hire period. Failure to do so will result in a charge for replacements.
18. NO SMOKING AND PETS
Please do not smoke or allow pets into our vehicles. Failure to comply will result in hire being cancelled and a charge of £25 being levied.
19. WHAT TO DO IF YOU HAVE AN ACCIDENT
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
• ensure the safety of all occupants of the vehicle;
• make the vehicle secure;
• tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
• call our office straight away. You must then fill in our accident report form and send it to us immediately.
Your booking confirmation explains what paperwork you need to bring with you - namely driving licence, completed insurance form, printed DVLA check and a credit card. We need these details for EACH driver. There are no exceptions.
Please complete the forms before arrival - any questions please email firstname.lastname@example.org.
If you do not bring the correct paperwork you will not be able to drive the car.
20. DATA PROTECTION
You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Agency (DVLA), debt collectors and any other relevant organisations.
21. CANCELLATION AND REFUND POLICY
In accordance and compliance with current consumer law (Consumer Contracts Regulations June 2014) Great Escape Cars has the following policy in respect of cancellations and refunds.
CANCELLING YOUR BOOKING
Once you have booked a classic car or a voucher with Great Escape Cars there is a 14 day cooling off period where you can cancel the booking and receive a full refund minus a £50 administration charge. Refunds are generally processed within 14 days from supply of card details for the original purchase.
After the 14 day cooling off period Great Escape Cars Ltd regrets that we do not refund on cancellations. Classic cars are by their nature old and inevitably on occasion they break down or are involved in collisions and this is fact is a condition of hire. In those circumstances we will either:
• issue you with a voucher valid for 12 months for the same value that can be redeemed against a car or Great Escape experience
• postpone your booking until the car is available again
We offer a Cancellation Refund Cover at the time of your purchase, which provides additional cover in the event of a breakdown affecting your hire dates.
Great Escape Cars Ltd is not responsible for hotel bookings, travel expenditure or any other expenses incurred. If your car is for a wedding or other special occasion please consider the consequences if the car were to become unavailable due to breakdown, repairs or accident.
We have a fully equipped workshop and skilled mechanics that maintain our fleet and we work tirelessly to ensure our cars are maintained to a high standard.
All the staff at Great Escape Cars Ltd are car enthusiasts and we are always disappointed if we cannot fulfill a booking to the customers specification but breakdowns do happen and we feel it is only fair that you understand the risks.
CHANGING YOUR BOOKING
Once you have booked a date the car is held for you and cannot be sold to anyone else, you can change the date of your booking, subject to availability within the first 14 days from the date of your booking. If you decide to change your date after the initial 14 day period you can do so, again subject to availability, but you will incur an admin fee of £50.
Once you are within 2 days of your hire period with us your booking cannot be changed.
22. GOVERNING LAW
This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.
23. CUSTOMER COMPLAINTS/FEEDBACK
We welcome your feedback on all of our hire or rally days. As calls are not always recorded, all feedback will need to be submitted in writing via letter or email so we have a copy of all correspondence within 48 hours of the end of the hire period.
You must send your complaint either by email to email@example.com or in writing to:
Great Escape Cars Ltd
26 Dunlop Road
Hunt End Industrial Estate
If you have a problem or complaint on the day, you must bring it to the attention of the staff at the Great Escape Cars site as soon as possible so that they have a chance to put matters right (please make a note of the member of staff you dealt with). In general, we consider it unreasonable if you take no action during an event and complain at a later date.
Great Escape Cars Ltd will endeavour to respond to any complaint within 48 hours of receiving it. We operate a two stage response:
1. We will respond to each point raised to which we welcome a response should you wish.
2. We will then provide a final response should we consider it necessary.
Please ensure before any complaint is made that you have read and understand fully our terms and conditions.
Your statutory rights are not affected.