FAQ

To help your hire run as smoothly as possible we put together a list of the most frequently asked questions that we get.

Where to I come to collect the car from?

We are based in an area of Redditch called Hunt End, we are fairly close to junctions 2 and 3 of the M42 Motorway and about 10 miles from junctions 4 and 5 on the M5 Motorway.

Is delivery included in the price?

Delivery is extra and is charged at £2 per mile over a round trip. That means if you are 50 miles away, a round trip is 100 miles and you pay £200 for deliver. It is also worth noting that we don’t offer weekend deliveries and collections.

Can you recommend accommodation?

Our website does give some recommendations of places to stay in the area but you can ask our bookings team to give you some ideas as well.

Can I have the car just for a few hours?

For 2016 we have introduced a new cheaper rate, this is for hires from 9am to 5pm, check our website for prices or call the bookings team.

What happens in the event of a breakdown?

All our cars are covered by a comprehensive breakdown policy but you may have to pay a £25 excess if you go outside our free recovery zone of 125 miles from our base.

Can I be picked up from airport or train?

We can pick you up from Birmingham Airport and Birmingham International station but it does depend on the time and the day. We don’t offer out of hours and weekend pick ups.

Do you provide a chauffeur service?

We don’t offer a chauffeur service but we have a number of independent drivers that we can put you in touch with. Any arrangement will be strictly between you and the driver, you don’t pay Great Escape Cars you pay the driver direct.

Are you open weekends and bank holidays?

If you have a car booked over the weekend or bank holiday period we will be open at the agreed time to either pick up or drop off the car. The offices and workshop will be closed.

Where can I leave my car?

We have two small car parks adjacent to our unit where our customers can park free of charge. We are unable to offer secure parking within our complex.

What if the weather is terrible, can I postpone my booking?

You may postpone your booking in adverse weather conditions but you may find getting a suitable date in the future difficult for the more popular cars.

Can you advise on driving routes?

We can supply a number of driving routes in the area.

Is there a mileage allowance?

Some of our cars have a mileage limitation, check the website for details or ask one of our bookings team.

I don’t have a British drivers licence?

We accept many different licences, if you are unsure please call the bookings team.

What fuel do your cars use?

All our cars have been converted to take unleaded fuel.

Can I drive to Europe or Ireland?

Some of our cars are unsuitable for long road trips but many of them are often taken abroad. You need to arrange your own European cover but that is our only stipulation.

Are the cars reliable?

Many of our cars did not have the same level of reliability as cars of today so the fact they are 40 or 50 years old only exacerbates the situation. We have a highly skilled team of mechanics working in a fully equipped workshop to maintain our fleet but remember, they are old cars.

Can the pick up and drop off times be varied?

We try to work to a 5pm pick up an drop off, if you want to discuss any times other than those you must speak to our bookings team.

What age do you have to be?

Our minimum age is 25 and our maximum age is 75 however, we do have exceptions to the rule but you need to call our bookings team.

What if I have points on my licence?

We accept a maximum a 6 points on your licence.

What documents will I need?

You will need to do a DVLA check, fill out our driver form and bring your licence with you when you hire the car. If you fail to bring your DVLA check and/or licence we are unable to let you take one of our cars.

How long is the voucher valid for?

A voucher is valid for 12 months. After this period you can purchase voucher extensions for £50 for six months.

Are there any restrictions I should know about?

Many of our cars are 50 years old with small engines and antiquated braking systems. In the interests of health and safety we restrict the top speed of some of these cars and limit the use of them (e.g. you cannot take the Fiat 500 on a motorway).

Does the Collision Damage Waiver cover every eventuality?

No, it is there to protect you against claims in a road collision with another vehicle, if you drive the car in a wreckless manner, kerb a tyre, hit a stationary object (wall, parking bollard, armco barrier etc) the waiver will not come into play. This is no different that many standard insurance policies.

Do you repair classic cars?

We have a fully equipped workshop and skilled mechanics and we offer our services at very competitive rates.