1. When you collect the car you MUST bring:
Your driving licence card
DVLA licence print out
Insurance declaration form
Without all four we cannot hire the car to you.
2. If you expect to be late arriving to collect your car please tell us in advance. If not we may not have a staff member available.
3. Please make sure that you have a note of the collection address: 26 Dunlop Road, Hunt End Industrial Estate, Redditch B97 5XP
4. If you arrive early for your hire the end of your hire will have to be adjusted accordingly. If you arrive late the hire end time cannot be extended.
What you need to do now...
1. Check the details
Carefully check the confirmation details in the email we sent you and notify us of any alterations within 7 days of receipt. We will always do our best to help but any changes to the hire after 7 days may incur additional costs. If you need to alter any of the hire arrangements please contact our head office on 01527 893733.
Please pay special attention to your appointment time. If you are late arriving at our unit we may not be able to complete the handover process and you may not be able to take your car until we have another free appointment. Please contact us if you have any problems with the handover time or if you are running late on the day. We will do all we can to rearrange your appointment time.
2. Complete Drivers' Forms and Copy Driving Licences
Before you hire a car from us you must therefore visit the DVLA website and obtain a copy of your licence details. Without this we cannot hire to you.
You can check the status of your licence by clicking on the image or link below. Please access the details and save them as a pdf. You can then print a copy of this document and bring it with you when you collect the car (or give it to us if we are delivering the car). Please do not send us the activation code - or the pdf.
If you're unsure what to do please call 01527 893733 and we'll happily help.
Please complete an Insurance Declaration Form for each driver. You can find the forms by clicking here . Please print ONE PER DRIVER, complete them and bring them with you, with copies of each driver’s licence (CARD PARTS) and the DVLA print out.
We collect this information in order to complete pre-hire insurance checks. Receipt of driving licence copies does not replace your requirement to provide original licence paperwork on collection.
THIS IS VERY IMPORTANT - If you don't bring these documents with you we cannot guarantee that you will be able to drive the car.
3. Pay The Balance
If we are due to collect a balance payment, please note the collection date above. We will automatically deduct the payment when it is due. If you would prefer that we do not do this, please notify us now.
4. Check The Terms & Conditions Which You Have Agreed To
Please note our Terms & Conditions regarding cancellations and date changes. You can find our Terms & Conditions here.
5. Familiarise Yourself
6. Cooling off Period
We operate a 14 day cooling off period for cancellation (if your hire is less than 14 days from the date of your confirmation email then you are bound by our Terms which are here).
Planning Your Trip
We've created lots of resources to help you get the most out of your Great Escape. Click here to access local tourism guides, FAQs, advice for overseas drivers and much more.
Collecting Your Car
When you collect your car we'll provide a full familiarisation tour. But we strongly recommend you read our Car Guides to find out more about your car before you arrive. Click here to access the guides.
Please click on the links below to find directions to our site:
The address is:
26 Dunlop Road, Hunt End Industrial Estate, Redditch B97 5XP
When you collect your car we will ask you to sign a Rental Agreement, which records the condition of the car and the fuel level. For clarity and transparency we will also ask you on this form to confirm your agreement to key aspects of the agreement between us. You can view a copy of this form here
Please call 01527 893733 or email firstname.lastname@example.org if you have any questions.
It is a condition of your hire that you agree to the insurance excess for your vehicle - £1000 per car. We do not take this money from you - we only ask for card details when you collect the car. You will only be charged if the car is damaged. If the damage is not your fault we will refund you when the insurance repairs and liability are agreed. We accept credit or debit cards. We offer an optional Collision Damage Waiver policy for £30 more details here.
When you collect your car it is essential that you bring the following:
1. Your driving licence - DVLA check AND card (or just the paper licence if you don't have a card).
We cannot accept just the card you must bring the DVLA check with you.
2. A credit or debit card for the insurance excess (we do not deduct any payment from your card)
Without these documents you will not be able to hire a car from us.
We work very hard to maintain our cars to a very high standard and to provide you with an enjoyable and memorable experience. We rarely have problems with our vehicles, but it should be noted that you are hiring an older car and occassionally things go wrong. We maintain our vehicles to a high standard and our service records are available on request for each car.
It is a condition of hire that the increased risk of breakdown is a known risk accepted by both parties. Please review our Terms & Conditions for our full policy in the event of a breakdown.
If you decide to cancel the hire after the cooling off period then a sliding scale of charges will apply depending on how close to the hire you do this. Please refer to our terms and conditions.
If you have booked a date for your car hire and we have to cancel the hire due to a breakdown, accident or other issue with the car we will offer an alternative vehicle for the original dates or the option to rearrange. If we provide the alternative car this will be free of charge - you can then return to hire the original car. As breakdowns are a known risk accepted by both parties a refund is not available in these circumstances